In case you encounter difficulties with issues exceeding the scope of the free installation support, please make use of the newly established Advanced Support Service.
Depending on the issue in question, dial one of the following numbers. A Linux professional spezialized in the respective field will be pleased to assist you.
From Germany, please dial 0190 86280x, replacing x with the respective final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (EUR 1.86/minute, Monday to Friday 0900-1700 hours).
From Austria, please dial 0900 47011x, replacing x with the respective final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (EUR 1.80/minute, Monday to Friday 0900-1700 hours).
From Switzerland, please dial 0900 70071x, replacing x with the respective final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (sFR 3.13/minute, Monday to Friday 0900-1700 hours).
From Great Britain, please dial 0906 666001x, replacing x with the respective final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (£ 1.50/minute, Monday to Friday 0900-1700 hours).
From the Netherlands, please dial 0900 202216x, replacing x with the respective final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (EUR 0.70/minute, Monday to Friday 0900-1700 hours).
From Dutch-speaking Belgium, please dial 0903 4102x, replacing x with the respect final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.)(EUR 1.11/minute, Monday to Friday 0900-1700 hours).
From French-speaking Belgium, please dial 0903 4103x, replacing x with the final digit (0 for boot and installation issues, 1 for Internet-related issues, etc.) (EUR 1.11/minute, Monday to Friday, 0900-1700 hours).
Final digit | Hotline subject |
---|---|
0 | Boot and installation issues |
1 | Internet (modem, ISDN, DSL, cable modem) |
2 | External peripherals (printer, scanner, zip drive, webcam, etc.) |
3 | Multimedia (sound, DVD, CD writer, TV card) |
4 | Graphical user interface X11 (graphics card, mouse, keyboard, 3D, TV-out) |
5 | Applications (office, commercial, window managers) |
6 | Laptop, PCMCIA |
7 | Basic administration and LAN (network services, user administration, permissions, small networks) |
9 | Non-i386 (MacIntosh and compatible PowerPCs, ALPHA, IA-64: Architecture-specific boot and installation issues) |