Collecting Hardware Information
Support knowledgebase (0190_hardware)
Situation
You would like to submit information on your hardware to the SuSE Advanced
Support Service.
Procedure
Please proceed as follows:
- Start your Linux system.
- Log in as a user and start your desktop.
- In KDE, press the key combination ALT+F2.
- Enter "xterm" in the box.
- Click on "Execute".
- A new window will pop up; enter the command "su".
- Now enter the root password.
- Enter the command "cd /tmp".
Now enter the following commands:
echo "-------- hwinfo ---------" > info.txt
hwinfo >> info.txt
echo "-------- lspci -v ---------" >> info.txt
lspci -v >> info.txt
echo "-------- lspci -n ---------" >> info.txt
lspci -n >> info.txt
echo "-------- pnpdump ---------" >> info.txt
pnpdump >> info.txt
echo "-------- procinfo ---------" >> info.txt
procinfo >> info.txt
In addition, please list your hardware components as follows:
- CPU: manufacturer, model, frequency
- Motherboard: manufacturer, model, BIOS version, on-board controller
- RAM: RAM size, RAM type (FP, EDO, SDRAM, DDRAM)
- Hard disk controller: SCSI, IDE, on-board/card, model, BIOS version, chipset
- Hard disks: type, manufacturer, model, size, bus system (SCSI, IDE), partitioning
- CD-ROM drives: type, manufacturer, model, speed, internal/external, parallel port?
- Other media: CD writer, streamer (model, manufacturer, SCSI/EIDE/floppy streamer, capacity), ZIP drives, Jaz drives, MO drives, flopticals
- Graphics card: model, manufacturer, chipset, memory (DRAM, VRAM), memory size
- Other peripherals: printer, parallel ports, serial ports, modem, ISDN card
In this way you have created the file /tmp/info.txt.
This file contains the information on your hardware.
Please send the contents of this text file in ASCII format to
support@suse.de. Do not
use any encoded attachments! Please enclose your registration
code. Wait for the confirmation that your e-mail has been received,
then call the SuSE Advanced Support Service - Base under:
Germany 0190-86 28 00 (EUR 1.86/min)
Austria 0900-47 01 10 (EUR 1.80/min)
Switzerland 0900-70 07 10 (SFR 3.13/min)
Great Britain 0906-66 60 010 (£ 1.50/min)
The Netherlands 0900-20 22 160 (EUR 0.70/min)
Dutch-speaking Belgium 0903-41 020 (EUR 1.11/min)
French-speaking Belgium 0903-41 030 (EUR 1.11/min)
Keywords: 0190, SUPPORT, HARDWARE, INFORMATION
SDB-0190_hardware, Copyright SuSE Linux AG, Nürnberg, Germany
- Version: 22. Nov 2001
SuSE Linux AG - Last generated: 01. Mär 2002 by ip (sdb_gen 1.40.0)